Sheryl McNeill

Asheboro, NC

336-653-5476

sherylmcneill@gmail.com

 

Customer Service/Sales Support Professional with 24 years of experience at varying levels of service in several industries including digital printing, hospitality, telecom and retail. Diverse skillset includes leadership and training, process design and development, administrative and office support, account management, multitasking and coordination of multiple resources to support/fulfill client needs and complete projects. Excellent personal, telephone, and digital communication skills.

 

EXPERIENCE

 

Customer Service – Retail

·  Excellent customer interaction skills resulting in increased sales and/or successful resolution of issues.

·  Familiar with or able to quickly learn inventory systems. Adept at stocking processes, including downstacking, modular display setup/breakdown, stocking/zoning/cleaning, date rotation, fresh compliance issues.

·  Proficient in register operations, cash handling and daily reconciliations, deposits, and reporting.

 

Sales Associate, Meat Department, Wal-Mart, Asheboro NC Oct 2015-Aug 2016

Front End Supervisor, Bed, Bath & Beyond, Smyrna GA May 2007-Jun 2007

OfficeMax Printing and Document Services, Marietta GAApr 2005- Apr 2006

Sales Associate, Gold Connection, Troy NC          Summer 2003

Kinko’s, various positions/locations DC, MD and CONov 1993-Mar 2002

 

Telecommunications

·  Residential Provisioning - On first entry level provisioning analyst position, with minimal training and supervision, met all initial 6 month training and performance goals within 3 months. Processed residential VoIP orders from wholesale customers and cable partners, and provided telco and LNP services to end users. Performed number porting, switch configuration, E911 and CNAM records maintenance, directory listings, database tables for billing updates and maintained complete records of all account actions performed. Assisted with configuration, implementation and rollout of web based ordering system and performed all wholesale customer and cable partner training. Created user guides, manuals and process documents for all functions for use in training.

·  Commercial provisioning - With minimal supervision using available process training documents, performed complex (multiline) number ports and circuit ordering to include, online and manual, POTS, DSL, T1, T3, DS0, pre-order functions, CSR retrieval, address validation, CFA assignment, hunt group, bill migration, trouble shooting, ticketing and escalations with carriers. Proficient in or able to determine ordering processes for ILECs and major carriers, online or manually.

·  Transport Coordinator - Coordinated transport activities from design to test/turnup ensuring the timely delivery and completion of circuit orders for multiple AT&T Mobility transport projects in the Northeast & Washington D.C./Baltimore area markets to upgrade cellular network to 4G/LTE capability. Worked closely with and provided tracking information to and for various internal AT&T groups and PMs. Coordinated work and maintenance activities with customers, vendors and internal teams.

 

Broadriver Communications Corp., Atlanta GA Jul 2008-Feb 2010

Matrix Resources Inc., Atlanta GAFeb 2010-Jun 2013

 

Account Coordination

·  Maintained assigned print accounts and records from order entry and processing through billing and subsequent inventory management. Served as liaison between client and production team. Provided sales/account management with quotes.

·  Accomplished bringing supplier rating for facility's most important print account to its highest percentage in history of the account and then, per client request, aided with the transition of account from closed-door print production facility to retail environment with minimal disruption to client. Transitioned previous job title to retail environment by creation of similar position with minor modifications.

·  Replicated existing or created new processes for inventory control and management, order entry and flow through production process, shipping, billing and documentation control and trained coworkers on complete correct process.

 

IKON Office Solutions, Doraville GAJan 2004-Apr 2005

OfficeMax Printing and Document Services, Marietta GA Apr 2005-Apr 2006

 

Document Management

·  Familiar with or able to learn web based or email based ordering systems and internal tracking, order flow and QA processes. Proficient in or able to quickly learn most common desktop publishing programs used to create camera files from native files. Extensive experience using Adobe Acrobat.

·  Experienced with or able to quickly learn all document printing, reproduction and finishing equipment efficiently.

 

OfficeMax Printing & Document Services, Marietta, GA     APR 2005-APR 2006

IKON Office Solutions, Doraville, GA     JAN 2004-APR 2005

Kinko's (Multiple Branches in DC, MI & CO) 1993-2002

 

Veterinary

·  Experienced with assisting in all aspects of clinic, hospital, and kennel activities with emphasis on feline behavior, diagnostic testing, surgery prep and routine care and support of hospitalized and boarded pets.

·  Front desk duties including scheduling and triaging patient care and filling prescriptions, billing and/or register operations.

·  Kennel activities include conducting individual and group dog walks, individual and group play times with dogs, and individual play time with cats, and general housekeeping.

Military Experience

 

USAF 1985-1993

Desert Storm Veteran